Thanks for your feedback, Mel. We personalized your tumbler based on the preview you selected, and there are a few reasons why it might not stand out as much as you hoped:
1. The seafoam green tumbler you chose tends to show lighter steel writing, whereas black tumblers make the steel writing more prominent.
2. The black tumbler you mentioned has multiple fonts and sizes, while your selection uses a single font and size. Our personalization tool doesn’t allow for different fonts and sizes for each word. We could have increased the size, but we were not aware of your preference.
3. Since we didn’t know you were comparing different settings, we matched the font size based on the preview you selected. If you had left notes at checkout or contacted us via email or chat, we could have adjusted the size or provided guidance.
That said, we value your feedback and want you to be happy with your purchase. We are happy to refund the personalization charge. Please contact us at hello@alcoholder.com.au so we can process this for you.